Description
About Premier Golf
LOCATIONS : MOUNT FABER SAFRA
Premier Golf is Singapore’s first comprehensive golf facility with the latest simulators, short game facility including a sand bunker, and fitting centre to learn, practice and enjoy golf fully air-conditioned! Our in-house golf academy will be focused on beginners and kids from 3 years old.
About the Role
We are looking for a passionate centre manager to join our young family of coaches and staff in handling customer enquiries, manage the facility and lessons booking system, sell lesson and membership packages, and manage the golf facility and clubs in a way that is reflective of our brand. Attractive bonus and training will be provided, including free golf lessons to understand the game!
Responsibilities
Communicate with customers, answer queries and resolve problems
Build strong relationships with customers and promote our brand
Handle and resolve customer complaints with understanding and diplomacy
Provide lesson and service recommendations based on customer needs
Explain program details, follow up on sales enquiries and proper enrolment
Understand and introduce golf simulator use to customers
Manage internal customer management software for booking of facility and lessons
Opening and closing as well as overall housekeeping of the facility
Location & Commitments
Base salary with performance bonus
Candidate Requirements
Essential
GCE N Levels
Good command in English
Enthusiastic learner with good verbal skills
Excellent people skills and ability to build relationships with customers including kids
Strong problem solving abilities and desire to create positive customer experiences
Preferred
Prior experience in customer service (1 year)
Basic conversational Mandarin
Basic understanding of golf
