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Guest Service Executive 120431

Full Time
Bencoolen Street, 30 Bencoolen, Singapore
Not responsive

$2200 to $2500 (Monthly)

Posted 6 months ago

Job Highlights:

-5-day work week

-Career Progression Opportunities

Job Description:

-Reporting to the Assistant Front Office Manager, you are responsible in directing the welcome experience whilst ensuring compliance with all policies, brand standards and satisfaction of guests’ needs.

-You should be a people person who is courteous, efficient and enjoys to meet, serve and lead a diverse team. You will be responsible for the customer journey and experience from the beginning until the end.

As a Guest Services Executive, your duties and responsibilities will include:

-Performing all front desk duties including confirming reservations (emails/phone/over the counter), occupancy and audit reports, cashiering, room assignments, guest check-in and check outs in a friendly and efficient manner.

-Providing hotel and travel information and sharing local tourist insights.

-Handling guests’ inquiries and providing prompt responses and assistance

-Analyzing and resolving problems while exercising good judgment

-Ensuring a high level of customer service is consistently maintained.

-Develop and maintain positive working relationships with others.

-Maintaining confidentiality of all guests' information and hotel data.

-Escorting guests to their rooms, making personal deliveries for guests, conducting room and hotel tours,

-Reporting accidents, injuries, and unsafe work conditions to the manager.

-Adhere to all company policies, procedures and etiquettes.

-Perform other departmental or cross departmental job duties as requested by management.

Job Requirements:

-Diploma or equivalent in Hospitality Management / Business Administration.

-2 years of experience in Guest Services, Front Desk or related professional field.

-Computer literate and proficient with Microsoft Office.

-Able to perform shift work including nights, weekends, and/or public holidays.

-Good understanding/knowledge of using the hotel property management system.

If you have questions about this job, please click on apply. The employer will contact you then.

More about 30 Bencoolen Pte Ltd

30 Bencoolen Pte Ltd
30 Bencoolen Pte Ltd
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