Immediate Start! Customer Service Officer (4 days work week) 126063

• Near to Promenade MRT
• 4 days’ work week (10 am - 10 pm) – Report at 9:30am
• Must be willing to work on public holiday and weekends.
• Font facing Customer Service Experience

Challenges:

• Manage the customer service counter during mall operational hours
• Must maintain a positive, courteous, and professional image at all times
• Attend to tenant and shopper’s enquiries/feedback via various sources
• Provide directional assistance to internal/external shoppers
• Promote Rewards loyalty program and its events
• Handle the mall mainline with incoming calls and respond to live chat swiftly
• Assist with mall redemptions and activities
• Responsible for handling all redemption and ensuring inventories & counter stocks are tallies in the CRM
• Assist with the selling of Suntec gift vouchers and merchandise
• Ensure that mall collaterals are replenished daily
• Be on departmental standby roster and be present for duty if required

 What it Takes:

• Min GCE O level
• Able to work in a fast-paced environment and has a passion for service
• Able to perform rotating shifts and willing to work on weekends and Public Holidays
• MS Office knowledge
• 1 year of experience in frontline customer service role preferred.

Interested Applicants, please submit a copy of your updated resume (in MS Word Format) and send to sarah(AT)talentsatwork.sg

Sarah

Reg No: R2198293

EA License No: 21C0501

*We regret to inform that only shortlisted candidate will be notified. Thank you.

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