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Information Services (IS) Senior Support Analyst 250795

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$4000 to $5000 (Monthly)

Posted a year ago

Information Services (IS) Senior Support Analyst


Job Duties and Responsibilities:



  • Provide first and second level technical support for end users

  • Manage service request and incident management processes to meet IT service quality SLAs

  • Manage problem management process to ensure root cause analysis and problem resolution workflow are executed when required

  • Ensure standard ITIL based service delivery processes are implemented for IT services to be fit for use and fit for business

  • Identify cost optimisation with service improvement opportunities

  • Support and manage end user devices (desktops, laptops, printers, smart phones)

  • Work with site support to facilitate meeting room setup

  • Perform other duties and responsibilities as assigned


Job Requirements:



  • Diploma / Degree in Information Technology or its equivalent

  • At least 5 years of relevant working experience in helpdesk and onsite support with strong support skillset

  • Must be independent and proactive

  • Good communication and written skill

  • ITIL certification level 2 would be an advantage


Technical Knowledge Preferred:



  • Microsoft Window 10 & Office Suite

  • Management of SCCM & 3rd party patching console

  • Management of Anti-Virus protection console

  • Online collaboration tools (MS Team, Cisco Jabber, WebEx, Zoom, Skype, etc.)

  • Good knowledge with Litera & DMS will be added advantage

If you have questions about this job, please click on apply. The employer will contact you then.

More about TALENT LEGAL GLOBAL SEARCH CONSULTANCY (PTE.) LTD.

TALENT LEGAL GLOBAL SEARCH CONSULTANCY (PTE.) LTD.
TALENT LEGAL GLOBAL SEARCH CONSULTANCY (PTE.) LTD.
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TALENT LEGAL GLOBAL SEARCH CONSULTANCY (PTE.) LTD.