IT Service Centre Executive (East)(Singaporeans Only) 126511

Job Responsibilities:

• Assist in handling both inbound and outbound calls for the IT Helpdesk

• Perform 1st level diagnostics with the user on phone to determine fault

• Ensure a high quality of customer service is provided to customers

• Ensure proper closure of all calls

• Perform investigation on feedback received

• Check on the service contract and warranty status of faulty serial

• Manage spare parts rotation and assign parts to on-site engineers

• Order & track parts from vendors and suppliers

• Prepare quotations and follow-up with clients on acceptance

• Resolve complaints/feedback and escalate to various levels and functional groups

• Check warranty status & manage the ordering of replacement parts

• Provide general administrative support where applicable

• Perform in-house repairs and testing of equipment

Job Requirements:

• Only Singaporeans may apply

• Min GCE 'N' Levels and above

• Must have basic PC, notebook & Windows OS troubleshooting skills

• Able to communicate in a clear manner

• Proficient in Microsoft Word and Excel

• Able to handle calls with professionalism and patience

• Experience working in an IT Service Centre will be an added advantage

If you have questions about this job, please click on apply. The employer will contact you then.