Singapore/Jobs/It Service Centre Executive (east)(singaporeans Only) /

IT Service Centre Executive (East)(Singaporeans Only) 126511

Full Time

$1800 to $2200 (Monthly)

Posted 10 days ago

Job Responsibilities:

• Assist in handling both inbound and outbound calls for the IT Helpdesk

• Perform 1st level diagnostics with the user on phone to determine fault

• Ensure a high quality of customer service is provided to customers

• Ensure proper closure of all calls

• Perform investigation on feedback received

• Check on the service contract and warranty status of faulty serial

• Manage spare parts rotation and assign parts to on-site engineers

• Order & track parts from vendors and suppliers

• Prepare quotations and follow-up with clients on acceptance

• Resolve complaints/feedback and escalate to various levels and functional groups

• Check warranty status & manage the ordering of replacement parts

• Provide general administrative support where applicable

• Perform in-house repairs and testing of equipment

Job Requirements:

• Only Singaporeans may apply

• Min GCE 'N' Levels and above

• Must have basic PC, notebook & Windows OS troubleshooting skills

• Able to communicate in a clear manner

• Proficient in Microsoft Word and Excel

• Able to handle calls with professionalism and patience

• Experience working in an IT Service Centre will be an added advantage

If you have questions about this job, please click on apply. The employer will contact you then.

More about iTaz Ptd. Ltd.

iTaz Ptd. Ltd.
iTaz Ptd. Ltd.
Block 3014 Ubi Road 1#03-272

iTaz was founded in 2009, with one goal in mind – to help businesses make informed IT choices during their procurement process.

We fuse our deep experience with proven technologies in designing solutions, building custom applications, and integrating enterprise systems that deliver innovative, practical solutions.

We support businesses at every step of their journey, thinking from their perspective, understanding their unique business processes and goals, and providing the best-in-class technology to enable them to achieve their goals.