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IT Support Engineer 255978

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$3000 to $5250 (Monthly)

Posted a year ago

Our Client, A Prestigious Firm is seeking to recruit a Senior IT Support Analyst / IT Support Analyst.




Location: Central Singapore (Nearest MRT: Raffles Place)




Key Responsibilities:


• Provide Level 1 and 2 IT Support to Singapore end users with the IT team


• Manage service request and incident management processes to meet IT service quality SLAs


• Manage problem management process to ensure root cause analysis and problem resolution workflow are executed when required


• Ensure standard ITIL based service delivery processes are implemented for IT services to be fit for use and fit for business


• Identify cost optimization with service improvement opportunities


• Support and manage end user devices (Desktop, Laptop, Printers, Smart phone)


• Deployment and Configuration of PC hardware and Software


• Perform other duties as assigned




Requirements:


• Diploma in Information Technology or its equivalent


• At least 3 to 5 years of relevant working experience in helpdesk or onsite support


• Working experience in administrating Windows security update and 3rd party patch management tool


• Experience in Management of SCCM is highly preferred




Good to have technical knowledge:



  • Management of Anti-Virus protection console

  • Knowledge of Online tools (MS Team, Cisco Jabber, WebEx, Zoom, Skype, etc.)

  • Good knowledge with Litera & DMS



If you have questions about this job, please click on apply. The employer will contact you then.

More about TALENT LEGAL GLOBAL SEARCH CONSULTANCY (PTE.) LTD.

TALENT LEGAL GLOBAL SEARCH CONSULTANCY (PTE.) LTD.
TALENT LEGAL GLOBAL SEARCH CONSULTANCY (PTE.) LTD.
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TALENT LEGAL GLOBAL SEARCH CONSULTANCY (PTE.) LTD.