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Junior Ops Support Analyst 304034

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$2000 to $3500 (Monthly)

Posted a year ago

As an Operations Support Analyst, you will:



  • Provide technical support to end users on various technical issues and problems relating to hardware and software.

  • Responds, documents, resolves or escalates incidents, change request or service tickets in a timely manner in accordance to Service Level Agreements.

  • Uphold the service level requirements and strives for continuous service improvement by providing quality technical support to end

  • Might be required to be on standby with on-call availability, varied shifts including nights, weekends and holidays.

  • Able to identify interdependencies when analysing problems and developing creative solutions with supervision.

  • Displays a sound judgement when making decisions and demonstrates initiative when situation calls for action.


Relevant experiences for the below tech/work scope are preferred but not mandatory:



  • ERP systems, e.g. SAP

  • Custom .NET application

  • Low code systems e.g. Outsystem

  • Knowledge of VBA, i.e. macros

  • User access, rights and AD related troubleshooting

  • Infra troubleshooting, including e.g. SFTP, network

If you have questions about this job, please click on apply. The employer will contact you then.

More about USER EXPERIENCE RESEARCHERS PTE. LTD.

USER EXPERIENCE RESEARCHERS PTE. LTD.
USER EXPERIENCE RESEARCHERS PTE. LTD.
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USER EXPERIENCE RESEARCHERS PTE. LTD.