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Management Executive ( Western Fine Dining Restaurant) 122504

Full Time
Singapore 049321
Responds within 1 month
0

$2600 to $3700 (Monthly)

Posted 22 days ago

Management Executives will be hired to provide the core service of the restaurant’s product. The

Management Executives steers the direction of the guests’ dining experience. These individuals are

responsible for delivering the guests’ experience on a day-to-day basis. He/she has to ability to

upsell, promote and ensure that the guest is enjoying their experience from the minute they step

into the restaurant.

He/she is able to charm the guest with his/her knowledge of the food & beverage products that the restaurant offers in a friendly and approachable manner through his/her service to complete the

entire experience. The Management Executive must be able to read the guest and have the ability to mold his/her service output to suit the type of clientele that he/she is serving at the table. E.g.

Birthday celebration, romantic evening, family meal, get-together celebration, anniversary etc.

Management Executives are also responsible for completing the customer service cycle with

pleasant and prompt service.

DUTIES

1. Provide friendly, excellent and professional service to all guests.

2. Responsible for handling food and beverage orders and serving guests.

3. Assist fellow Team Members to perform preparation and setting up in the restaurants for service.

4. Account for the daily cash float for the cash register

5. Process customers’ bills at the end of the meal via various modes of payment – cash, cheque,

credit

6. Check that all amenities and utensils are properly stocked and inspected.

7. Assist guests on their respective requests.

8. Possess knowledge to upsell, well-versed in all aspects of the menu.

9. Extract feedback from customers on their meal, service level and any other pertinent points

10. Close the register at the end of the day - filling in the closing forms and settling all modes of

payment

11. Support Restaurant Manager in achieving all goals and Key Performance Objective.

RESPONSIBILITIES

1. Provide friendly, excellent and professional service to all guests

2. Ability to upsell, promote and ensure that the guest is enjoying their dining experience.

3. Responsible for handling food and beverage orders and serving guests

4. Ability to charm guests with his/her knowledge of the food & beverage products in a friendly and

approachable manner.

5. Ability to explain the food menu in terms of preparation methods, ingredients used, portion size and presentation.

6. Knowledge-driven up-selling and being well-versed in all aspects of the menu

7. General knowledge about food allergies, dietary restriction, common brand of beverages to

ensure smooth recommendation to gusts.

8. Ability to read the different types of guests and dining clientele.

9. Ability to mold his/her service output to suit the type of clientele that he/she is serving at the

table.

10. Maintain the utmost cleanliness and hygiene standards in the restaurant.

11. Assist fellow Team Members to perform preparation and setting up in the restaurants for service

12.Supervise and train Assistant Captains to ensure excellent service is provided and meeting the standards in the restaurants

13.Support Manager and Department in achieving all goals and Key Performance Objectives.

If you have questions about this job, please click on apply. The employer will contact you then.

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