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customer service officer - new-jobs Job - Customer Experience Ambassador (2-Years Contract)

$1 (Monthly)


Job Summary

As a Customer Experience Ambassador (CEA), you are tasked with making sure that the lobby, members lounge, function rooms runs smoothly and effectively. You will act as the ‘face’ of HomeTeamNS and ensure visitors receive a heart-warming welcome. This also means creating a pleasant experience for members and guests to ensure their return. A CEA is also knowledgeable about HomeTeamNS offerings and services to engage and delight visitors.

Member/Guest Engagement (Lobby & Members’ Lounge)

  • Acknowledge every guest with a smile and a friendly greeting by using member’s name when possible.
  • Ensure the lobby is kept clean and well-maintained. Interact with guests in the lobby and members in the lounge to answer their questions.
  • Answer promptly to customers enquiries about offerings and services and assist with directions within the clubhouse facilities, function rooms, and/or events held therein.
  • Create a pleasant and inviting atmosphere in the clubhouse by looking for moments to delight and surprise members/children.
  • Develop a comprehensive knowledge of HomeTeamNS with emphasis on all marketing and promotional campaigns.

Call-Centre cum Live Chat

  • Promptly respond to customer queries through phone, live chat or email to answer questions, solve problems, and/or troubleshoot where necessary.
  • CEAs will also document each customer’s question or problem together with the resulting answer or solution. It will help improve the organization’s overall functionality and efficiency.
  • CEAs must make an effort to remain up to date on all the products and services that the organization offers to assist customers effectively.
  • CEA's are the first point of contact with our customers and will be alerted of website errors and other technical issues. They are required to report the issue promptly to the relevant OIC to resolve the problem.


  • Good interpersonal and communication skills
  • Result-oriented, able to multi-task and committed to service excellence
  • Able to work independently, as well as part of team in a fast-paced environment
  • Willing to travel between clubhouses
  • Proficient in Microsoft Office applications
  • Diploma in Business / Hospitality / Customer Relationship Management preferred

*Note: Only shortlisted candidates will be notified*