Operations Officer, Chargeback (Bank) (UP $4k) (Fast Shortlist) (East) 125566

Job Description:

• Analyzing of variouschargeback scenarios
• Processing ofchargeback request
• Provide operations support on administrative task and projects eg data entry and documentation handling
• Complete all requests with accuracy and within the agreed Service Level Agreement
• Manage and resolve customers’ and business units’ feedback/complaints and queries promptly
• Identify opportunities to improve productivity, risk controls, efficiency and service quality in the team
• Support in digitization effort driven by the management and ad-hoc /admin tasks assigned

Job Requirements:

• MinDiploma
• Able to multi-task and cope with change and diversity in a fast-paced environment
• Meticulous with aneye for details and quality mindset
• Strong cross-functionalcollaboration and communications skills, driving outcomes through influence and negotiations
• Proficient in the use ofMicrosoft Office
• OnlySingaporeans
• Able to startimmediateor commence inshort notice period

Working hours : Mon – Fri (Office hours)

Working location : Tampines (Near MRT)

Salary : $2k - 4k (Based on experience)

6 Months contract

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Your interest will be treated with strict confidentiality.

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