Singapore/Jobs/Operations Support Admin (wifiplus)/

Operations Support Admin (WIFIPlus) 126442

Full Time
Airport Boulevard, Singapore

$2000 to $2800 (Monthly)

Posted 24 days ago


- Undertake operations support duties with key focus on order processing and fulfilment, product listing operations and handling customer enquiries/complaints

- Maintaining positive customer relationships through email correspondences and phone calls

- Liaison between suppliers and customers to provide service recovery to ensure customer satisfaction when matter arises.

- Track, monitor and manage escalation of customers’ feedback promptly by fostering a close working relationship with customer service and relevant division.

- Establish and maintain working knowledge of various systems used for the running of the ecommerce site

- Be able to recommend process improvements – order fulfilment flow; operational/technical support flow

- Conduct regular stock-takes, product, rates, and inventory management, working closely with Business Development (BD) team, ensuring the product listings are up to date.

- Use WeChat to liaise with China developers when required

- Prepare, check, and reconcile sales orders invoices when required

- Undertakes administrative job duties to the support both the product and retail team

- Conduct UAT testing for website development when required

- Assist in administration, other responsibilities and any ad-hoc duties assigned.


- Min 2-3 years working experience

- ITE or Diploma in Business/Marketing/Management/Tourism/Ecommerce

- Willing to work on shift rotation (Daily 8hrs/5-day work week - includes weekends/PH)

- Independent and fast learner

- Proven ability to work on own initiative.

- Good communicator, proactive & good team player

- Positive attitude with a can-do mindset

- Ability to multitask and work in fast-paced environment

- A keen eye for details and accuracy yet meeting deadlines

- Proficiency in MS Office

- May be required to attend to urgent requests over weekends or after office hours due to the nature of ecommerce business

If you have questions about this job, please click on apply. The employer will contact you then.

More about Changi Travel Services Pte. Ltd.

Changi Travel Services Pte. Ltd.
Changi Travel Services Pte. Ltd.
80 Airport Boulevard Changi Airport Terminal 1 #03-25, Singapore 819642
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