Order Management Analyst - International Company 110702

Work Timing (Australia Market)

• Start Time: Daylight savings 5:30am, Non Daylight savings 6:30am

• End Time: Daylight savings 2:30pm, Non Daylight savings 3:30pm

Overview:

• The OM Analyst is focused on insuring product delivery to the customer occurs in accordance with the needs and requirements of the customer.

• The OM Analyst is responsible for leading issue resolution related to product ordering and product delivery.

The major responsibilities of the OM Analyst are listed below.

• Respond to customers calls & enquires in a timely manner

• Ensure timely order processing with accuracy in SAP*

• Do order quality corrections and root cause

• Ensure order size optimization

• Handle inquiries on price, products and promotions

• Participate in credit control communication

• Deliver booking and follow-up on delivery incidents with Physical Distribution

• Handle returns and refusals

• Do VMI related tasks*

• Issue reports and follow-up on results

• Inform customer/CBD of reported shortages

• Participate in internal and external audits

• Be the expert in the customer(s) order pattern* (applicable for certain teams/markets only)

• Handle customer claims on invoices

• Follow-up aged items in customer accounts

• Do administration of terms and follow-up on compliance (e.g. provide timely update on the status of overdue invoices to facilitate order release process and give management heads-up on any potential risk)

• Generate discount payments/unearned cash discount payback Issue & handle statement of customer accounts

Skills:

• Proficient at MS Office apps esp. Excel

• Good communication skills

• Prior experiences in SAP

• Basic accounting/account receivables knowledge

Interested applicants kindly apply to Lee Lie Fang (R1766076)

Just Recruit Singapore Pte Ltd (EA12C6295)

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