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Reservations Manager 123706

Full Time
Airport Boulevard, Jet Quay, Singapore
Responds within 1 month
0

$2800 to $4000 (Monthly)

Posted 19 days ago

KEY RESPONSIBILITIES:

- Manage the reservations team

- To effectively and efficiently answer telephone calls and related functions

- To charge accurately for bookings

- Providing customer services by handling queries related to reservations

- Support operation in event planning and coordination

- Support some sales activities

- Interface between operational staffs, suppliers and customers

- Manage and follow-up on customer requests and issues

- Maintain regular contact / rapport in understanding and anticipating customers

- To provide courteous and efficient service and if possible to comply with each and every client’s request

- To handle overseas booking

- Maintain good guest relations with members and business partners at all times

- Consistently have a courteous and hospitable attitude at all times when on duty to both internal and external customers

- File all relevant documents and booking faxes into the appropriate files

- Take ownership of problem; handle members’ complaints promptly according to established procedures and then report to the superior

- Any assigned duties as assigned by immediate supervisor

IDEAL ATTRIBUTES:

- Positive work attitude & team player

- Meticulous and detailed minded

- Well groomed with good discipline

- Passion in customer service & interpersonal skills are a must

- Fluent in English (proficiency in other foreign languages will be advantage)

- Able to work rotating shifts including weekends & public holidays (No night shift required)

- Preferably have working experience in the Airport and / or Hospitality industry

BENEFITS/OTHERS:

  • Able to gain knowledge of certain software used
  • Understand and experience how the exclusive terminal works
  • Fun working environment
  • Airport Discounts
  • Free Parking
  • Birthday Leave, Annual Leave, Medical Leave, Medical/Dental Claims
  • Medical Insurance Coverage

If you have questions about this job, please click on apply. The employer will contact you then.

More about Jet Quay Pte Ltd

Jet Quay Pte Ltd
Jet Quay Pte Ltd
CIP Terminal

The JetQuay CIP Terminal is an elite Airport terminal at Singapore Changi Airport which opened in September 2006. As the choice terminal for discerning travelers, JetQuay is equipped and furnished to serve up a comprehensive suite of top-notch VIP services, including dedicated airline check-in and immigration clearance, a well-appointed lounge to relax pre or post flight, as well as a limousine service that escorts elite guests to and from their private jet, charters or on full-service carriers, on any class - arriving, departing or transiting through Singapore Changi Airport.