As an Area Manager with Hugabo, you will be assigned 4 to 6 outlets to manage. This is a mid-level leadership position in which you will be leading outlet team members of varied positions to drive operations, and meet business goals and metrics. You will:
Operations
oDrive operational excellence to deliver the high-quality service and food products
oMake sure assigned outlets meet operational goals set forth by the company
oMake sure assigned outlets perform daily sales deposit, shift control, inventory ordering, petty cash reimbursement and other tasks in accordance to standards; timely and consistently
oAct as the main point of contact between HQ and assigned outlets
oEffectively and regularly communicate with assigned outlets to disseminate information and directions from HQ
oFollow up on actions to be taken by assigned outlets on an on-going basis
oWhen necessary, coach and promote personal growth in outlet managers and team members under your care
Staffing
oPerform and oversee schedule planning at assigned outlets to optimise staff productivity, and hence manpower cost
oActively manage manpower needs; through working with human resource department, recommend appropriate additions and replacements
oContinuously assess staff performance and address performance related issues
oBe accountable for staff retention of outlet managers and team members under your care
oOversee succession planning at assigned outlets
oReview and recommend appropriate incentive packages for outlets’ team members
Training
oDevelop and customise training plans for each assigned outlet
oExecute outlet training plans with outlet managers and other team members
oSupport the development of new employee orientation and continuous training program, guidance documents and materials
oContinuously assess the effectiveness of training, address and escalate any training gap immediately
Sales, Management
oLead effectively to promote and maintain sales at assigned outlets
oInitiate, organise and execute approved sales and marketing strategies at assigned outlets
oIdentify underperforming outlets, develop strategies to manage any gap or related issue
Food Safety Compliance
oReinforce compliance to company standard operating procedures and policies
oMake sure scheduled food audit are performed diligently in timely manner
oMake sure food supplies are sold according to First-In-First-Out and First-Expire-First-Out guidelines
oall SFA guidelines are adhered in your assigned outlets
Workplace Safety Compliance
oSeek to understand potential workplace hazards, and implement risk control measures
oMake sure safe work procedures and safety rules are communicated, and complied by all team members
