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Senior Customer Service Assistant (Retail Mall) 286495

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$2000 to $2400 (Monthly)

Posted a year ago

Job Description




Responsibilities:



  • Overee the day-to-day operations of Concierge Counter

  • Attend to customer enquiries & feedback

  • Manage gift vouchersale and reimbursement

  • Support the mall's marketing activities and perform general admin duties

  • Provide administrative and logistical support to Marcom such as (i) Manage and administer lucky draws, gift redemption for promotional campaigns (ii) Monitor inventory and logistics of premiums and equipment

  • Be mall ambassadors by providing exemplary customer service

  • All other matters relating to Customer Service and Concierge Counter

  • Undertake ad hoc projects and responsibilities that may be assigned from time to time (eg. SafeEntryduties, etc)






Requirements:



  • At least 1 to 2 years relevant experience in customer service, preferably from hotel and/or airline industry

  • Proficient in MS Office suite, especially Microsoft Excel

  • Pleasant disposition with outstanding communication, problem solving and negotiation skills

  • Ability to multi task with high level of initiatives

  • Team player with ability to work independently

  • Strong service orientation and possess inclination and ability to handle children, elderly and people with special needs

  • Able to work rotating shifts, on weekends and public holidays

  • First aid and AED training an added advantage

If you have questions about this job, please click on apply. The employer will contact you then.

More about TALENT LEGAL GLOBAL SEARCH CONSULTANCY (PTE.) LTD.

TALENT LEGAL GLOBAL SEARCH CONSULTANCY (PTE.) LTD.
TALENT LEGAL GLOBAL SEARCH CONSULTANCY (PTE.) LTD.
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TALENT LEGAL GLOBAL SEARCH CONSULTANCY (PTE.) LTD.