Singapore/Jobs/Senior Manager, Trust Partner Projects/

Senior Manager, Trust Partner Projects 263320

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$12000 to $20000 (Monthly)

Posted a year ago

Roles & Responsibilities

Reporting directly to the Head of Process, Strategy and Optimization, this candidate will drive global programs for Trust Ops organization

Key responsibilities:

  • Drive critical strategy and transformation projects and initiatives

  • Define and rollout Project Management tools and best practices, scaling and reinforcing PM capabilities across the organization

  • Create governance frameworks and policies ensuring the right people have access to the right, and relevant information in order to make strategic decisions.

  • Ensure we have the right resources at the right time so we can deliver high-visibility, high-return projects.

  • Define what organizational resources should be shared and establish mechanisms to distribute them optimally across projects.

  • Create and enable team efficiency by facilitating collaborative knowledge transfers between project teams.

  • Make project plans, reviews, templates and documentation widely available to the team so that we save time and costs that would have otherwise gone into rework.

  • Provides mentoring, support, and coaching to the teams’ project managers.

  • Gathering data about project progress, status of milestones, and goals reached so we can regularly report on project health.

  • Establish and maintain project/initiative portfolio view, including effective monitoring, controls, OKRs and success metrics.

  • Inspect project operational efficiency and assess the financial performance against a project’s return on investment and non-financial benefits.

  • Steer cross-functional teams, incl. both internal and external project members.

  • Interconnect project delivery with powerful change management


The successful candidate will be an experienced project management professional in the BPO environment with:

  • Minimum 15 years experience in hands-on project and change management

  • Minimum 5 years in direct partner management (contract, operational)

  • Backgrounds in top-tier consulting and fast-paced tech-driven organisations preferred

  • Degree in business, engineering, or computer science or any related qualifications

  • Knowledge of 6-sigma methodologies and demonstrated ability to apply them in a lean, pragmatic way

  • Extremely proficient at using Google sheets / Excel to financial model unstructured problems

  • Extremely proficient with Gantt / Project mgmt software

  • Great leadership skills

  • Experience working with senior decision makers

  • Strong communication/interpersonal skills

  • Proven analytical background

  • Works well under pressure

  • Happy to handle multiple projects at the same time

  • Detail oriented, analytical and inquisitive

  • Ability to work independently and with others

  • Extremely organized with strong time-management skills

In terms of the performance and personal competencies required for the position, we would highlight the following:

Executing for Results

  • Ethics, confidence, managing ambiguity and being open to learning

  • Bias towards action and results delivery which are critical in a highly performance oriented environment; passion for quality and efficiency and a strong ?can-do? attitude

  • A person with entrepreneurial drive, persistence, willing to go the extra mile

  • Strong internal client-focus and centricity

  • Distinct credentials to drive results by taking a proactive medium- and long-term view of business goals and objectives

Building Relationships and Using Influence

  • Attentive listener, open-minded, and with strong interpersonal skills so that the necessary alliances with internal and external groups can be forged and developed quickly.

  • Excellent communication, negotiation, interpersonal and intercultural skills

  • Ability to influence and positively impact high caliber and self-confident peers and colleagues.

If you have questions about this job, please click on apply. The employer will contact you then.


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