Singapore/Jobs/Senior Officer, Service Executive, Group Channels & Digitalisation/

Senior Officer, Service Executive, Group Channels & Digitalisation 123435

Full Time
Not responsive

$3000 to $3500 (Monthly)

Posted 3 months ago

Singapore Branches

We are bank branches with extensive network locally and regionally, to serve customers holistically end to end through providing full range of banking products and financial advisory services in personal, business and commercial banking.

Primary role is to be a frontline bank ambassador, providing efficient and quality customer-focused service to improve the customers’ banking experiences. To proactively identify opportunities and provide advisory services to drive new business acquisition and promote our Bank's services and products.

Job Responsibilities

• Attentive to customers queries and requests related to banking transactions.

• Actively offer advisory solutions to meet customer’s needs.

• Be proactive to resolve service issues to escalate to manager if unresolved.

• Identify growth opportunities to value-add our customers via sales leads and referrals.

• Exercise vigilance when performing duties and highlight unusual and suspicious transactions

• Constantly support and participate in Bank's ongoing campaigns and programmes.

• Comply with established operational control and audit procedures and maintain a high standard of housekeeping at branch.

Job Requirements

• Fresh Degree graduates / Diploma with experience are welcome to apply.

• Strong passion to build meaningful customer relationships and enhance customer experiences.

• Effective listening skills with good problem-solving skills.

• Possess excellent multi-tasking skills and be able to function under pressure.

• Strong communication skills characterized by excellent writing and speaking skills.

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