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Senior Technical Consultant 350218

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$11000 to $16500 (Monthly)

Posted a year ago

What you get to do in this role:

The Customer Outcomes Senior Technical Consultant is responsible configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements.

  • Participate in workshops with customers to assess current processes and establish future-state processes.

  • Design and deliver ServiceNow CSM Customer Workflow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.

  • Provide oversight and unit testing of code developed by partner or customer employees.

  • Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.

  • Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.

  • Provide feedback to product development to improve the product based on experiences gained with customers.

  • Maintain skills / certifications on CSM for customer workflow.

To be successful in this role you have:

  • 8+ years experience as part of a professional services organization; or equivalent education/experience.

  • Ability to travel up to 50%.

  • Industry domain expertise in Telecommunications, Banking/Financial Services, Healthcare, Manufacturing.

  • Creative with comfort running projects independently.

  • Success driving complex issues through analysis and resolution.

  • Experience working collaboratively.

  • ServiceNow certifications in aligned workflow.

If you have questions about this job, please click on apply. The employer will contact you then.


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ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.