Singapore/Jobs/Snr It Engineer / It Manager/

Snr IT Engineer / IT Manager 343411

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$3300 to $6500 (Monthly)

Posted a year ago

The personnel works (at Jurong Island plant ) with worldwide dimension (Local IS/IT network) in liaise with e-team .

Any Digital workplace end-user interlocutors (Business, IT, Top management, Middle Management, Operational Teams)

IS/IT Scope:

  • End-user equipment (PC, peripherals, smartphone), Teams video systems,

  • Digital Workplace (O365, collaboration tools, security tools, productivity tools, software, remote access solutions, internet access, file sharing …),

  • Neo Servers , LAN, Telephony, Local applications, Print services (network settings, safe print solutions, individual printers, Non-Neo servers and workstations.

  • He/she is responsible for the IS/IT systems and the deployment of digitals within the organization in accordance with Arkema HSSEQ policies, costs and deadlines.

Infrastructure Service operation

  • Manages user incidents and fulfills user service requests in agreement with business expectations

  • Maintains and administrates the IS/IT scope in agreement with the expectations of the site and with IT security rules

  • Is involved in Cybersecurity management

  • Acts as an ambassador of the cybersecurity : communication of best practices to users

  • Inventories equipment

  • Manages the protection of equipment (PC antivirus update, security patches deployment, follow-up of iPhone updates)

  • Monitors, administrates and supports non-Neo servers and workstations located in plants and in research centers

  • Participates to the Site Audits

  • Internal auditors queries management

  • External auditors queries management

  • License Audit for Local Country Compliance with Vendors Management (as needed)

  • Is involved in the Legal Discovery administration (O365, PC, iPhone, …)

  • Manages Workstation/iPhone Assets (Stock management, Replacement of equipment according to good practices and budget constraints, PC inventories management)

  • Manages Access: Grant authorized users the right to use a service, while preventing access to non-authorized users. The Access Management processes essentially executes policies defined in Information Security Management

  • Services linked to workstations (case when a user moves from one region to another one, or from an affiliate to another one)

  • Remote access

  • Access to the Arkema messaging from a smartphone

  • Printing access from SAP

  • Technical services access: service account, application group, functional mailbox, distribution list, …

Infrastructure projects

  • Identifies solutions, collects iTeam and site costs, coordinates iTeam persons, schedules actions, follows-up of the project , …

  • Participates to the upgrades and the evolutions of the IS/IT solutions

  • Managed centrally (ex: WAN upgrade, M&A, …)

  • On site and technical responsibilities in support of regional IT projects (server updates, Wifi upgrades, Switch Replacements, Application upgrades)

  • On site and technical responsibilities for all Neo2 migration projects (Bostik, XL Brands, Siroflex)

Site relationship

  • Participates to the site business request/needs on management level before launching local initiatives

  • Manages non-conformity points (delays, performance issues, …), some of them leading to a crisis

Purchase requests & AMC management

  • PC, iPhone, and (depending on the region) other IT peripheral devices, headphones, speakers, webcams

  • Process/create PR/WBS/PO/invoicing/goods receive in SAP

  • Participation with Good and Service Purchasing for vendor management and Annual Maintenance Contract management with vendors

  • End user software & hardware lifecycle management and procurement

Knowledge management

  • Discovers, tries, develops knowledge about usage and solutions relative to the digital workplace

  • Writes / publishes / updates / cleans documents

  • Strengthens expertise on some IT tools & services to be a Champion on each of these IT tools & services

User Training & Coaching on Digital Workplace (O365, collaboration tools)

  • Schedules and performs promotion sessions in relationship with the HR

  • Adapts (including translation) communication and training materials

  • Collects user’s feedbacks

  • Forwards remarks and concerns regarding new usages and communication, training materials associated to the concerned team

  • Spends time to adopt new usages as early adopter

Job Requirements

Degree in Information Technology. 5+ years of experience in similar jobs / Diploma with at least 10 years of experience

Soft skills

  • Strong user service focus / excellent communications skills / Usage minded / Presentation animation/ Positive attitude / Professionalism

  • Hard skills

  • Good Interpersonal skills

  • Technical knowledge of workstation and Digital Workplace solutions, mobile devices, Local Network

  • Project management (small size)

If you have questions about this job, please click on apply. The employer will contact you then.

More about ARKEMA PTE. LTD.

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Present in over 55 countries with 20,000 employees, the Arkema Group operates 91 industrial facilities in Europe, North America and Asia, as well as sales subsidiaries in every region of the world. With a resolutely international presence, a solid commercial ranking, an industrial strategy focused on new plants and development projects, and a sound financial structure, Arkema’s assets combine to make the Company a major world chemical player.