Specialist, Adventure Attractions (Part-Time) 126600

Job Summary

Manage Adventure HQ high element & recreational activities, which includes assisting with daily operations, within safety and corporate guidelines and providing exceptional service standards.

Primary Duties & Responsibilities

• Ensure that daily operations at Adventure HQ is operated in a safe and effective manner, which includes conducting fun & engaging activities in Adventure HQ.
• Manage service counter, which includes patrons admission & departure. (wrist tags issuance, ticket purchase & verification of indemnity forms)
• Provide Quality Customer Experience to all staff / patrons.
• Provide timely and accurate information to enquiries.
• Identify and manage customers satisfaction.
• Handle Lost & Found items / queries.
• Assist with daily, weekly & monthly inspections and maintenance on activity equipment, fixtures and fittings.
• To carry out and assume any other duties and responsibilities, assigned by Customer Service Executive / Manager and Senior Management.
• Perform first-line management of any crisis situation in the facility.

Skills / Qualities required for the role

• Fun & outgoing personality with excellent customer services skills.
• Able to manage customers in a pleasant manner.
• Good interpersonal and communication skills.
• Problem solving skills.
• Able to adapt and respond swiftly to challenges.
• Both a team player and able to multi-task and work independently.
• Proficient in spoken English and a second language.
• Proficient in MS Office applications such as Word/Excel/PowerPoint

Requirements & Criteria

• Minimum 1 year of relevant experience preferred in Outdoor & Adventure Learning, Adventure Programs, Obstacle Course Programs and Sports & Wellness.
• Ability to work at heights.
• Able to work on shifts including weekends and public holidays.

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