Key Roles and Responsibilities:
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Oversee the operations for Visitor Management Services in hospital setting in accordance to company's guidelines, procedures and policies.
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To manage overall deployment of staff, reporting of headcounts and monitoring of staff performance to ensure service levels are met
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Ensure resources are used effectively and efficiently
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Handling of escalated complaints and feedback and resolve issues by performing service recovery
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Provide coaching and counselling whenever need arises
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Investigate causes of discrepancies and complaints and perform corrective actions
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Managing of roster, administrative duties, continuous improvement programmes and trainings
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To regularly evaluate progress on work processes, development plans and introduce new methods of improvement
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To support emergency exercises, crisis or incidents, including Hospital Decontamination Station as and when required by the hospital or company
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Brief staff of any updates or information shared by the Company
Requirements
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3 to 5 years of working experience in team leading and frontline customer service
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Excellent communications and interpersonal skills
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Familiar with MS Office applications
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