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Team Leader Jobs in Singapore, October 2022

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Apply for Team Lead (Backend Operations) Content Moderator [IMMEDIATE START] now!
Featured

team leader - Team Lead (Backend Operations) Content Moderator [IMMEDIATE START]

Genpact Consulting Singapore
Chai Chee Road, Singapore

$4600 to $5800 (Monthly)

Full Time

Inviting applications for the role of Content Moderation Team Leader

Location: Chai Chee Road, Singapore

The Team Lead will handle day-to-day operations in a 24 by 7 environment, supporting client platform tools, email, chat, and other support interactions tools. Manage performance according to the relevant service level metrics, compliance to guidelines and policies for providing the Services.

Responsibilities

• Team Lead is expected to spend seventy percent (70%) of their time dedicated to coaching, shadowing, and supporting their agents directly. Effective use of key dashboards and call activity reporting to ensure excellent performance

• Ability to identify and grow talent, lead, motivate and coach team members to establish and develop an effective team; identify outliers and manage team’s performance to continuous achieve targets

• Leading day-to-day operations – ensure consistent quality and efficiency across various channels. Ensure consistent performance to achieve targets and service levels

• Effective communication to ensure quarterly strategy as well as monthly and weekly priorities are understood and adhered to by agents

• Able to adapt quickly to changes in workflows/processes/procedures/product features

• Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization

• Able to clearly outline current performance drivers of their market and action to continuously improve

Qualification we seek in you!

Team Lead must meet the following education, work experience and other requirements:

• Must have experience in leading a team of at least 10 – 15 members

• Must have experience in managing candidates KPI and performance in client support environment

• Candidate must possess minimally any Diploma/Degree

• Outstanding customer service skills with strong communication in English – both oral and written skills. Ability to communicate effectively with all levels of management and peers, both internally and externally

• Ability to explain what's driving their teams' performance in a concise and data driven way

• Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performance. Formulates and implements employee corrective actions as needed. Should be able to coach and mentor all his/her team members to be motivated and engaged to grow their career with Genpact

• Excellent analytical and problem-solving skills

• Act as a technical guide to help team in translating the business problems to the most appropriate mix of specific machine learning or data analysis tasks. Mentor team members with career planning and growth

• Demonstrated proficiency in multi-tasking and prioritization

• The ideal candidate will have a consistent track record for success and is known for their leadership, quality work and expertise. They need to have passion for inspiring change and innovation, invigorating a team, and building bridges to improve the value that is being delivered to clients

• Familiarity with project management with moderate understanding of business process improvement methods

• Experience in weekly and monthly team performance report and related reports.

a month ago
Apply for $18/hr Admin Coordinator - REF:MH  now!
Featured

admin coordinator - $18/hr Admin Coordinator - REF:MH

JobStudio
Singapore

$10 to $18 (Hourly)

Contract

Job Scope

  • Participate in case discussions and follow up with the coordination of clinical related issues.
  • Evaluate outcome of care with the multidisciplinary team by measuring intervention effectiveness.
  • Involve in planning, assessment and monitoring of the programme.
  • Perform SAP duties for patient admission, discharge and transfer during office and/or after office hours.
  • Coordinate with NUH & cross hospital BMU to manage bed requests i.e.pandemic ward beds.
  • Coordinate & schedule appointments i.e. ambulance transport, follow up appointments & other services as requested by the clinicians.
  • Support clinicians by retrieving and disseminating documents to via call email, fax or upload to system i.e. CPSS.
  • Participate in improving work processes and perform other adhoc responsibilities when required.

Job Requirements

  • Min GCE A Levels/ Diploma
  • Comfortable to work in Healthcare Environment

Interested applicants, kindly furnish us with your detailed resume in MS Words format andclick Apply Now button or whatsapp me at now !

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We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.

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a day ago