About this opportunity
Technical Product Solutions Specialist is a role who supports technical product launches in APAC by providing post-launch and ongoing technical support to internal and external customers.
In this role, you will…
- Provide troubleshooting services on customer facing software/system/network to customer support agents and customers.
- Manage the APAC technical support queue within SFDC
- Collaborate with Customer Operations in development of technical knowledge base on processes and customer facing applications
- Document processes where there are no current standards
- Work with IT to create metrics on technical issues analysis
- Develop and update troubleshooting and escalation guideline and provide training when necessary
- Provide post-launch and ongoing support for cross-functional projects
- Provide support to audit processes and quality management system as required.
In this role, you’ll need …
- Over 3 years of working in Technical Support or similar role
- Prior experience in tech support, desktop support, or a similar role will be advantageous
- Proficiency in Windows/Mac OS
- Hands-on experience on Salesforce.com and SAP will be a strong benefit
- Strong knowledge with hardware/software/network preferred
- Self-motivation, able to work independently
- Strong in problem solving and able to work under pressure and changing environments with timelines
- Excellent writing and presentation skills
If you have questions about this job, please click on apply. The employer will contact you then.