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Technical Product Solution Specialist 230065

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$3500 to $5000 (Monthly)

Posted a year ago

About this opportunity


Technical Product Solutions Specialist is a role who supports technical product launches in APAC by providing post-launch and ongoing technical support to internal and external customers.


In this role, you will…



  • Provide troubleshooting services on customer facing software/system/network to customer support agents and customers.

  • Manage the APAC technical support queue within SFDC

  • Collaborate with Customer Operations in development of technical knowledge base on processes and customer facing applications

  • Document processes where there are no current standards

  • Work with IT to create metrics on technical issues analysis

  • Develop and update troubleshooting and escalation guideline and provide training when necessary

  • Provide post-launch and ongoing support for cross-functional projects

  • Provide support to audit processes and quality management system as required.


In this role, you’ll need …



  • Over 3 years of working in Technical Support or similar role

  • Prior experience in tech support, desktop support, or a similar role will be advantageous

  • Proficiency in Windows/Mac OS

  • Hands-on experience on Salesforce.com and SAP will be a strong benefit

  • Strong knowledge with hardware/software/network preferred

  • Self-motivation, able to work independently

  • Strong in problem solving and able to work under pressure and changing environments with timelines

  • Excellent writing and presentation skills

If you have questions about this job, please click on apply. The employer will contact you then.

More about INVISALIGN SINGAPORE PTE. LTD.

INVISALIGN SINGAPORE PTE. LTD.
INVISALIGN SINGAPORE PTE. LTD.
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