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Technical Support Supervisor(Singaporean only/East area) 122974

Full TimeContract
Changi, Singapore
Responds within 1 week
0

$2800 to $3600 (Monthly)

Posted 2 months ago

Responsibilities:

• Supervise the Technical Support team to respond promptly to service and fault calls in accordance to SLA

• Plan and organise the servicing and maintenance of the Division’s products on-site to ensure satisfactory performance of the company’s products and its timely execution in accordance to SLA

• Plan the work schedule of the Technical Support team

• Advise end-users and customer of potential problems and follow up on them

• Interact with end-users and customers to understand the problems they face in using the company’s products and feedback to the Technical Support team and/or supplier for resolution

• Ensure proper inventory control and timely procurement of equipment spares

• Assist in the proper installation, testing and commissioning, and smooth operation of the Division’s product at customer’s site

Personal Attributes:

• Possesses good communication and customer service skills.

• Exhibits cross collaboration teamwork

• Is self-motivated, resourceful and result-oriented

• Possesses good follow up

• Strong commitment to meeting customer’s SLA

Requirements:

• Diploma or equivalent in Biomedical, Security Technology and other related studies

• Minimum 5 years’ experience with at least 2 years of supervisory experience in related industry

• Strong technical knowledge with and certification on in-house products

• Able to deal with routine tasks and perform tasks with some level of complexity.

• Take decisions for own tasks in defined degree of freedom.

• Able to solve problems in most cases and within guidelines.

• Works independently within guidelines, defined procedures and direction.

Interested Candidates, Please send your Detailed Resume stating Past Employments, Including Reasons of Leaving , Current / Last Drawn and Expected Salary to / Call

Manfield Employment Services Pte Ltd

EA Licence No:95C2823

Posting Personnel: Koh Wei Feng

EA Personnel Registration No: R1987490

If you have questions about this job, please click on apply. The employer will contact you then.

More about Manfield Employment Services Pte Ltd

Manfield Employment Services Pte Ltd
Manfield Employment Services Pte Ltd
138 Cecil Street #05-02 Cecil Court Singapore 069538

Manfield is a professional Headhunting, Recruitment and Consultancy Company first established in Singapore since 1995, we have also expanded our presence to Mainland China since 2005.

Our consultants in Manfield possess in-depth knowledge and expertise of industries that they specialise in.

With more than 100,000 unique profiles in our database, our dedicated team is constantly to source, interview and shortlist the ideal people for organisations, and has the passion to deliver effective human capital solutions. We are passionate to serve to our best capacity. We uphold professional values and instill confidence in our clients, including establishing long term business relationships with them


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EA Licence No:   95C2823