Telesales - Customer Retention Team [Immediate Start] 123993

Call center for Education platform.

This platform is a local own buisness that focus on enrichment classes for studens from Primary School to Secondary School.

Start work: ASAP

Working Location: 📍Balmoral Road

Working Hours: 10am - 7pm, 4 weekdays + 1 weekend

Salary: 💰$2000 (Basic Salary) + commission

🌈Job duties:

- Manage inbound & outbound calls in a timely manner

- Actively reaching out to customers who want to cancelled their subscription

- Drive retention by resolving issues, encourage customer to continue their plan

- Promote suitable learning packages based of student age / level of study

- Escalate issues to upper management when necessary

- Manage own targets & KPIs

Requirements:

- Energetic, driven, proactive

- Ability to perform without much supervision

- Proficient in MS Office, especially MS Excel

- Billingual in Mandarin or any local dialect will be advantegous

- Able to convert to perm role

Immediate position, Full time only

If you have questions about this job, please click on apply. The employer will contact you then.