Wanted Customer Care Executive - IMMEDIATE START 125652

Responsibilities:

• Answer customer calls and register them in the service management system following the call management process and quality compliance requirements

• Assign and dispatch Field Services Engineers (FSE’s) to assign service orders based on the advice of the FSE with helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district

• Order spare parts if required and dispatch to FSEs/ customers

• Plan & coordinate the Preventive Maintenance schedule with customers & FSE. Escalate to CS Delivery Manager for non-compliance

• Prepare services and spare parts quotations to customer following the Quotation Process and process customer purchase order for services and spare parts

• Compile service reports, parts delivery notes and other supporting documents for the purchase order invoicing

• Create quote based on requested services from a customer and send the approved quote to the customer.

• Follow up delivery status of ordered spare parts. Identify delivery issues and take corrective actions timely by working closely together with suppliers and physical distribution to resolve the issues

• Coordinate inbound/ outbound delivery of parts, and local shipment to customer site

• Call Center support and provide admin support

• Generate Reports using excel ,vlookup and pivot

• Other ad-hoc duties as assigned

Requirements:

• Minimum GCE O Levels or above

• Possess good communication and interpersonal skills.

• At least 2 years of relevant experience

• Proficient in SAP, MS Office Applications and possess good knowledge of Excel (Pivot table)

• Able to multi-task in fast pace environment

• Positive attitude, the enthusiasm to learn and the ability to work in a team

• Able to commence work within short notice is an advantage

If you have questions about this job, please click on apply. The employer will contact you then.